Keeping Business and Personal Separate

24 Oct

In my previous life (before direct sales) I was a massage therapist. We were trained in school to leave our personal lives at the door. Meaning to not bring our stress into the massage room or in the space of the client. Even if there was traffic on the way in or our kids have been ill. The treatment is about them. Now if they spoke of their stress, we had to either just listen don’t encourage the conversation or ask them to take this time and let them focus on breathing and of a relaxing place. We had to leave it outside the room. Period.

Your customer should be treated the same way. This article is about finding the time to work your business and limit our pesonal lives as the excuse for not being prompt with follow up.

Even as I network I do my best to return calls in a timely manner (not meaning 3 days later). If I am on vacation or not available for a lengthy time, I leave messages on my voicemail and auto responders that I am away. Some communication is better than no communication.

Try these ideas to follow up in a way you can work it into your day:

  • Set time aside to return phone calls or emails. If you work a J.O.B, return or make calls during lunch hours if can.
  • On the message, let your customer know when the best time is to reach you so you can limit phone tag.
  • Make appointments if you can with possible recruits for your business, so you have that time set aside to talk for a while even if it is in the evening or a weekend.
  • Set up auto responders on your email accounts. Therefore, if you are away you can instruct people how to order and when you will be returning. If they need immediate assistance, see if you can add your company’s customer service line so customers can call that in case there is a problem. At least you are offering  them other alternatives for assistance.
  • Add messages to your voice mail if you are out of the office for an extended time like a death in the family, vacation, convention, illness, maternity leave, etc.

With all of the computer, cell phone, email and social communications it is amazing how people can sometimes find the excuses not to return a call in less than 24 hours. Try and do your best to return communications in 24 hours.

Making excuses is not professional. I have worked with many people in the past where deadlines were due and there was always an excuse as to why it was not completed. Those people are only limiting themselves and I end up finding someone who does do what they say they will do.

Many times our customers become our friends and we feel comfortable with them. But do your best to minimize your excuses as to why you have not returned a call or an email in a timely manner. A new customer may go somewhere else and an existing one may feel ignored. By communicating your availability and limiting your excuses on why you did not call back will increase your loyalty and retention.


2 Responses to “Keeping Business and Personal Separate”

  1. homepartydivas November 5, 2011 at 1:20 am #

    Thank you Ashley. It takes time to follow up. Setting up that time and sticking to it is the hard part.

  2. Ashley Montgomery October 24, 2011 at 7:05 pm #

    Wonderful post! I will admit that I’m not the best at follow-up sometimes but I do my best to get back to someone within 48 hours.

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